Frequently Asked Questions
Everything you need to know about your PokeRand shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request.
How do I know which size to choose?
Each product page includes a detailed sizing chart. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Are your clothing materials sustainably sourced?
At PokeRand, we prioritize quality and ethics. 80% of our current collection is made from organic cotton and recycled polyester to reduce our environmental footprint.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey directly to your door.